Case Study – Limiting Customer Churn: Using IDIs to Boost Retention
Is your SaaS solution struggling with customer churn? Here we'll reveal how we leveraged In-Depth Interviews (IDIs) to unveil the root causes of their churn.
SaaS Churn: 5 Reasons Why Your Customers Are Leaving
These are the top 5 reasons why we see SaaS customers churn – and what you can do to turn things around.
B2B Churn Analysis
It always costs more to gain a new customer than to keep an existing one. Our B2B Churn Analysis is designed to help technology companies improve customer satisfaction and retention, leading to greater profitability. If your company uses a subscription model, churn research is especially important. Without an objective understanding of why customers leave, you’ll just keep guessing at how to keep accounts on the books. What is B2B Churn Analysis? B2B Churn Research uncovers what led your lost customers to leave. You’ll understand whether they left you for a competitor or if you’re the problem. (It could be both.) Either way, you’ll learn what you need to do to keep your best customers. Here are some examples of insight B2B churn analysis may uncover. When Do You Need B2B Churn Analysi? You’ll never get to zero churn, but there’s never a bad time to optimize. 15 Years In the Tech Sector, Thousands of Conversations With B2B Buyers We only work with companies that create B2B technology products and services. This has been our specialization for more than a decade. Each day, we interview and survey B2B customers on their tech stack, pain points, and business needs. Our specialization helps us dig deep into your business problem right away. We understand the dynamics of SaaS business models, yearly contracts, and how B2B buyers approach renewals. We’ve helped other organizations stem the bleeding from excessive churn. Because we’re familiar with B2B buyers and their concerns, we’re able to jump right into meaningful conversations with them and get to the core of why they left. In other words, you won’t waste time and budget on getting us up-to-speed on the basics. The Right People for B2B Buyer Persona Research The Right Questions for B2B Churn Analysis
5 Clues It’s Time for B2B Churn Analysis
If you haven't changed anything but there's a spike in churn or if your sellers are struggling to sell, it's time for B2B Churn Analysis.
B2B Churn Rate: Don’t Be A Chump About Churn
CRM data can’t tell you everything about your B2B churn rate. Here are 4 reasons you may not have considered, based on Cascade Insights’ own research.
Revenue Isn’t the Goal: Manage What You Can Control
Too often, B2B sales leaders focus on revenue goals when they should target sales tactics instead.
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Revenue Isn’t the Goal: Manage What You Can Control
Too often, B2B sales leaders focus on revenue goals when they should target sales tactics instead.
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B2B Churn Rate: Don’t Be A Chump About Churn
CRM data can’t tell you everything about your B2B churn rate. Here are 4 reasons you may not have considered, based on Cascade Insights’ own research.
-
5 Clues It’s Time for B2B Churn Analysis
If you haven't changed anything but there's a spike in churn or if your sellers are struggling to sell, it's time for B2B Churn Analysis.
-
B2B Churn Analysis
It always costs more to gain a new customer than to keep an existing one. Our B2B Churn Analysis is designed to help technology companies improve customer satisfaction and retention, leading to greater profitability. If your company uses a subscription model, churn research is especially important. Without an objective understanding of why customers leave, you’ll just keep guessing at how to keep accounts on the books. What is B2B Churn Analysis? B2B Churn Research uncovers what led your lost customers to leave. You’ll understand whether they left you for a competitor or if you’re the problem. (It could be both.)…
-
SaaS Churn: 5 Reasons Why Your Customers Are Leaving
These are the top 5 reasons why we see SaaS customers churn – and what you can do to turn things around.
-
Case Study – Limiting Customer Churn: Using IDIs to Boost Retention
Is your SaaS solution struggling with customer churn? Here we'll reveal how we leveraged In-Depth Interviews (IDIs) to unveil the root causes of their churn.
