April 24, 2024 Case Study – Limiting Customer Churn: Using IDIs to Boost Retention Is your SaaS solution struggling with customer churn? Here we'll reveal how we leveraged In-Depth Interviews (IDIs) to unveil the root causes of their churn. Read More
January 16, 2024 SaaS Churn: 5 Reasons Why Your Customers Are Leaving These are the top 5 reasons why we see SaaS customers churn – and what you can do to turn things around. Read More
September 16, 2020 B2B Churn Rate: Don’t Be A Chump About Churn CRM data can’t tell you everything about your B2B churn rate. Here are 4 reasons you may not have considered, based on Cascade Insights’ own research. Read More